Menu wont save changes/ Sims are pitch black

As this report contains multiple bugs and we may already have active dedicated bug report threads opened for them here "Compiled list of reported issues" this thread has been closed. We're currently tracking these issues, please select the bug report that best describes your issue and be sure to add your information to that open thread:

[PS/XB] Game preferences resetting

Sims turn completely Black after Customization

You can also look over the Compiled list of reported issues if these threads don't accurately describe the issue you're currently seeing. If there isn't an active thread dedicated to the bugs you're experiencing in the link above, please go ahead and create a new bug report, one per each individual bug.