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najlaa4's avatar
najlaa4
Seasoned Newcomer
3 months ago
Solved

Missing Content! bug

Hello,  I play The Sims 4 on PS5, specifically on a Saudi Account with Saudi PlayStation Store  I used to play on this account a lot in 2017 until february 2026 and i came back this month, and i s...
playstation
  • EA_mplsnow's avatar
    EA_mplsnow
    3 months ago

    Hey najlaa4​, 

    Sorry to hear that your packs are missing in-game. It'd be worth quickly confirming that you're signed in on the same account you used to purchase those packs before giving the following troubleshooting steps a try, if you haven't already: 

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims


    Afterward, navigate to Marketplace > My Collection > Pack Selection and ensure all your packs are active. 

    Let us know what you're seeing then, thanks! 

EA_mplsnow's avatar
EA_mplsnow
Icon for Community Manager rankCommunity Manager
3 months ago

Hey najlaa4​, 

Sorry to hear that your packs are missing in-game. It'd be worth quickly confirming that you're signed in on the same account you used to purchase those packs before giving the following troubleshooting steps a try, if you haven't already: 

  • Restore the licenses on your console 
  • Go to your Game Library 
  • Scroll to Your Collection
  • Select The Sims 4
  • Scroll down to Add-Ons and locate your DLC here
  • Select the DLC in this list and select Install
  • When the download finishes, let your new content install and restart The Sims


Afterward, navigate to Marketplace > My Collection > Pack Selection and ensure all your packs are active. 

Let us know what you're seeing then, thanks! 

najlaa4's avatar
najlaa4
Seasoned Newcomer
3 months ago

Hello, thanks for your help!

I tried your method, but when I checked the packs on Pack Selection, 16 of them are still missing. 

I really don't know why? 

Is it because The Sims 4 is not available in Saudi Arabia stores?

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey najlaa4​, 

    Hmm, it might be related to regional limitations, but could also be related to this bug:[PS] DLC installed but missing in-game

    Just to confirm, are all 16 packs showing as active and installed on Marketplace with the actual content missing in-game? Or are the active packs in the picture you've included the packs that have since reappeared, with the remaining ones missing altogether? 

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