Ideas

Monelle19's avatar
Monelle19
New Spectator
25 days ago
Status:
Under Investigation

[PS] DLC installed but missing in-game

So, I went to play my game and a lot of my packs where gone I've tried restoring my license and everything undownlaoding the game and redownloading everything they're just gone....im really upset about it because that was a lot of money put into it and they're all just gone. Please help!!!🙏 

8 Comments

  • First bug I found was when I was trying to simply save the game- I'd click save, and live mode was still active in the background. It didnt show the save screen, and I couldnt make my sim interact with anything after I backed out from the menu. Tried again and it popped another menu screen OVER the first one, and this screen, I couldnt interact with at all. 

    Second bug, on the main menu screen, my main sim was bald, was missing a bunch of cas items. Apparently, some of the packs I have, arent downloaded, even though I was literally using them the day before. This part may just be a PS5 issue, but it wont allow me to redownload those missing packs at all. I've signed in to my ea account again, reset some things, but that didnt fix it. 

    I Love this game and would love to see these problems be fixed somehow before the next pack drops ToT- BIGGGG Thank you to the Sims team, hope everything can be figured out

  • My sims 4 packs are not loading on my ps5 I have tried every trouble shooting method but none are working any help?

  • It's happening to everyone on playstation right now Including myself since the update. And I just bought a new pack too.. 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    22 days ago

    Hi all,

    Are any of you still experiencing issues accessing your DLC, or is all your content available in-game now? 

  • Mintberrymilk's avatar
    Mintberrymilk
    Seasoned Novice
    22 days ago

    Hi, yes it's still happening for me, it's acting like my content isn't installed when it actually is, the controls legend won't go away each time I load into a game..I honestly don't know what Im supposed to do.

     

  • LRReese's avatar
    LRReese
    Seasoned Newcomer
    7 days ago

    This is still happening to me too. Even though I have all of them downloaded, when I try to resume game it says I'm missing pretty much all of the packs.