Missing expansion pack PlayStation 4

Sul Sul, @Player_stofulk0.

Just to verify, when you check your PlayStation 4 Library or through the PlayStation Store remotely, does it show the addon as owned at all? Have you had the pack playable prior to it going missing?

Arrenai 🐱

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Yes both packs were 100% playable.  It doesn't show anywhere that I made purchase except my bank account (which doesn't show what I bought) just that I purchased from PlayStation Network.  Only through my bank.  My purchases doesn't show in PlayStation Network.   

Hey there, @Player_stofulk0.

Let's see if we can get them to show up for you. There's some great troubleshooting steps on the PlayStation help site here.

Make Sure Your PS4™ Game Licenses Are Synced

Restoring PS4™ licenses syncs all your purchases with your account on the PlayStation™Network. This process solves most issues related to any type of downloadable content, including game add-ons.

1. Sign in to your account on PlayStation™Network under which you purchased the content.
   
   

2. From the Home screen, go to [Settings] > [Account Management], and select [Restore Licenses]. Click [OK] when done.
   
   

3. Go to the [Library] > [Purchased], select the game you’ve purchased the add-on for and select the add-on.

The licenses for all your games and their add-ons you have purchased are restored now. If you still can’t find the game add-on, try reactivating your primary PS4™.

Please give that a try and let me know how it goes for you.

Arrenai 🐱

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Sul Sul, @Player_stofulk0. I'm just checking in.

Have you had a chance to try the troubleshooting yet? If so, how did it go for you?

Arrenai 🐱

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No matter what I try it's not there. I have proof I paid for them on my bank statements

[CM edit - Removed attachments as they contained personal information.]

Sul Sul, @Player_stofulk0.

There's one more thing you can try, and that's to ensure that you're on the PlayStation account that made the purchase itself. If you're on a second account, it may not display.

If you're still having difficulties, and it is not showing the addons are purchased in the PlayStation Library / Store, please reach out to Sony so they can take a look. The payment details and game entitlements are on their end, and they will be able to verify the status of those packs.

Arrenai 🐱

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