Forum Discussion

Seasoned Newcomer

5 days ago

Solved

Missing kits since update to market place.

I logged on to my sims 4 game today, first time since marketplace came to console. And have realised that although I purchased the royalty and legacy bundle I no longer have access to the two kits th...

kits

updates

xbox

EA_Solaire
2 days ago
01mleese Thanks for the info- in that case please get in contact with Xbox support so they can look over your billing and account details to see what's going on with those kits.

EA_Solaire

Community Manager

5 days ago

01mleese Were you previously game sharing, or are you logged into the same account you originally purchased the bundle on?

01mleese

Seasoned Newcomer

4 days ago

No never game shared and only have one account

EA_Solaire
Community Manager
2 days ago
01mleese Thanks for the info- in that case please get in contact with Xbox support so they can look over your billing and account details to see what's going on with those kits.