Solved
missing purchased DLC sims 4(on ps4)
i’ve been playing the sims since 2018, but took a break for abt a year or so. i bought a new ps4, restored my licenses, checked my purchase history on the account to make sure. the receipts are there...
If the packs are showing in your account's transaction history, you'll want to get in contact with PlayStation support directly so they can review your account and billing information a bit further to see what's going on.
