Am having the same problem I bought this yesterday. Says i have the pack but it's coming up in red writing that I don't owe the sims or Cats and dogs which I do. Iv just tried the advise u said about turning it off and taking the power cable out and it's still not working 😭
That’s so annoying 😫
If it doesn’t work after a couple of times, I would suggest having a live message chat with XBox support. They guided me through a factory reset. I can’t exactly remember the steps and I wouldn’t want to tell you the wrong thing. It’s very frustrating to have to go this far, but it worked for me.
Let me know if you manage to get it working. It really shouldn’t have to be something that regular players have to fix between them, but here we are! I really hope you get it sorted 😊
Community Manager
