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Lauderdaughters's avatar
Lauderdaughters
Rising Rookie
3 years ago

My Gallery Is Full, but my Library is Blank? (XBO, Gallery, Library, Load, Save)

I play on console (XBox One) and my library disappeared on Monday before the update. My gallery is full and still collecting downloads so it appears that other people can see my gallery and download my lots, but my library is totally blank! So all my families, builds in progress, favorite building footprints, all of it is gone. Now when I try to load something to the gallery, It says there is an error saving to the library! So I can't save anything to the library OR the gallery! 

Someone please help. Building is my favorite part of this game. I will be so upset if I have lost all those builds forever. It has to be a glitch with the new update right? Coincidence that it happened just a couple of days before the new update. I have searched though and I seem to be the only one having this problem? Has anyone else checked their library? Screenshots of empty library and error message attached.

5 Replies

  • My entire sims library has disappeared (XBO-S). I haven't had any crashing but my entire library disappeared Monday night. My gallery is still there and the downloads are still ticking so people can apparantly still see my gallery, but the library is totally gone, and now i can't upload to the gallery because there is an error message saying "there was an error saving to the library" so my library AND my gallery is broken for all intents and purposes. screenshots attached. please help! i will be so upset if i have lost all those files forever. 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @Lauderdaughters,

    This sounds like your Xbox is running out of storage to save any more lots to your local library.

    Let's try the following to check your free space:

    1. Press the Xbox button to open the guide.
    2. Select System > Settings > System > Storage.
  • Lauderdaughters's avatar
    Lauderdaughters
    Rising Rookie
    3 years ago

    No, literally over 75% of my space is free. I play like 2 games and SIms 4 is one of them. Besides, that wouldn't delete everything in my sims 4 library. it would just prevent me from saving more. It's not my Xbox library that is gone. It is my Sims 4 library. Like my in-game library of builds and families and things that I have created and saved off the gallery. It is all gone.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Lauderdaughters 

    Try logging into the Gallery here please and see if you're able to favorite any lots here and add them to your library. Anything you favorite on this web version of the Gallery will carry over in-game to your console in the Gallery there.

    Let me know if the web version works for you, and if anything you favorite here shows in the Gallery on your console please. 

  • Lauderdaughters's avatar
    Lauderdaughters
    Rising Rookie
    3 years ago

    I do that and it says the lot is saved to my library but then when I go to access my library it is still blank. Only when I search for “mine” I can see Maxis stuff but I can’t see the stuff I have built and saved to the library. And when I try to save to the gallery it says there is an error saving to the library so my broken library is breaking my gallery too. 

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