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SheisNene's avatar
SheisNene
Rising Novice
5 months ago

My sims 4 game is having EA connectivity issues.

I have done everything EA help had to offer and PlayStation Help has to offer. I have a cable into my PlayStation 5 that is connected to my WiFi. Every time I press the button “link EA”  in my game, ...
crashing
playstation
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
5 months ago

Hi there SheisNene 

From the main menu of your PS5, please head to Settings-> Network-> Test Internet Connection and grab a screenshot of the results you see there. 

  • SheisNene's avatar
    SheisNene
    Rising Novice
    5 months ago

    This is a new internet box. Also I factory reset my game, redownload my sims 4 game with all my packs, and every time I open the game, it acts like it’s brand new. It shows me all my packs repeatedly, I feel like my game is glitched, and it keeps crashing also.

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      5 months ago

      SheisNene 

      Are you still being prompted to link your EA account?

      As for the DLC pop-ups, that's being tracked in the open report here.

      Crashing is another issue we're looking into, please post in the thread here for this issue. 

      • SheisNene's avatar
        SheisNene
        Rising Novice
        5 months ago

        Hi, yes I’m still being told to link my EA Account when it says it is linked on my EA website on my Account but In the game it won’t link it. It keeps saying connection error 4 whenever I try to link it. I unlinked it and relinked it but it didn’t work. Now I have to wait 6 months to try it again..

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