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Fstanzy12's avatar
2 years ago
Solved

My sims 4 won’t load

So I play sims 4 (disk) on a PlayStation 4 and both the game and console are around 5 years old (I don’t know if that has anything to do with the problem), I started having trouble with my game loadi...
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @Fstanzy12 

    Thanks! Let's try the following steps:

    1. Turn off Your system completely, let it sit for a few minutes and power it back on. 

    2. Restore your licenses with these steps.

    3. Make sure your game is up to date. 

    • Go to the PlayStation home screen. 
    • Highlight the game you're playing and press the Options button on your controller.
    • Select "Check For Update" and install any updates that are available.
    • Restart the Console completely.

    4.  Make sure your console system software is up to date

    • Select Settings at the top of the PlayStation home screen.
    • Choose "System Software Update" and allow any system updates to install.
    • Reboot your PlayStation.

    5.  Uninstall and Reinstall the game:

    • Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.
    • Select a game or application.
    • Set check marks beside the data you wish to delete or Select All.
    • Select Delete > then OK to confirm your decision.

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