Pack settings menu won’t load

Thanks, are you seeing all your DLC content in-game? This usually means your DLC isn't fully installed.

Let's try the following:

• Restore the licenses on your console 
• Go to your Game Library 
• Scroll to Your Collection
• Select The Sims 4
• Scroll down to Add-Ons and locate your DLC here
• Select the DLC in this list and select Install
• When the download finishes, let your new content install and restart The Sims

If you're still not seeing any pack options in your menu, please try a full uninstall and reinstall of the base game and your packs.