I don't think my game has ever crashed this much before now. I'm currently rebuilding every lot in Willow Creek and repopulating it with families, and it is crashing constantly in build mode AND in CAS.I'm constantly saving my game every two minutes if I can before an inevitable crash, so that I can load as close to my recent progress as possible.Just today, I am on my FIFTH launch of the game. The crash was never this bad before. Please, EA, can you fix it in the upcoming update? This is making me not want to play my game anymore...

It's crashing for me evertime I try to travel off lot or exit build mode. On PS5.

I'm up to 15 crashes. Today. And this has become my normal. I can't even load in to play. I haven't been able to play even once since the update that added hearing aids and other items.I have the latest version of the game. the game is dully updated. my ps5 is fully updated. the error I seem to be getting the most is CE-108255-1

Product: The Sims 4Platform:PlayStation 5Which language are you playing the game in? EnglishHow often does the bug occur? Often (50% - 99%)What is your current game version number? 1.71What expansions, game packs, and stuff packs do you have installed? All but Growing Together and a couple kits.Steps: How can we find the bug ourselves? Have a save. Have a fully updated ps5 and fully updated Sims 4. Attempt to load Sims 4. IF that manages to load, attempt to load a household. Any household. What happens when the bug occurs? Game crashes. What do you expect to see? To load game and be able to play.Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.Did this issue appear after a specific patch or change you made to your system? YesPlease describe the patch or change you made. Bad crashing was noticeable before, I think it really got bad around Werewolves. However. It became Exponentially worse directly after patch 1.70 Before I could at least load the game up. Now a good amount of time the game crashes before I can even try to load a save.Yesterday I got on after 58 attempts. Which took hours.The day before was much better, it "only" took 32 tries and over an hour. I've given up trying today after 13. I just don't have the patience for it.And I'm furious because I Want to play with the infants. I Want to buy the new expac. But there is no reason to buy it if I can't even play what I already have.

Hello @Bunzz-1999, Could you let me know which game version you're currently playing with, and if you're seeing any specific error codes with this crashing please? You can check your error code history Settings-> System-> System Software-> Error History.

@EA_Solaire Yes, I have 1.70.I have tried the link's instructions before and it did not fix or improve anything. I should also point out sims 4 is the only game I have that I have problems with. I did manage to get on today. For the first time since the 1.70 update, literally over a month ago. It took me almost 2 hours with 32 failed attempts to load (I kept track on a note pad).

Please Fix Constant Crashing On PS5

17 Replies

LathyrusLoon
3 years ago
part 2
LathyrusLoon
3 years ago
last one.
EA_Solaire
Community Manager
3 years ago
@LathyrusLoon

Thank you for this information! If you've been playing with this save file for several years, it's most likely a larger save file at this point. These crashing issues can happen with older and large save files, so we may need to delete the save data from your console and online storage in order to clear this crashing up.

Before doing this, I'd recommend uploading any households or builds that you want to keep to your online Gallery so you do not lose access to them. Once they're stored in the online Gallery (not your local library in the Gallery) please delete all the save data for The Sims 4 from your console and online storage. After you've started a new save file, you can redownload your saved families and builds from the Gallery.

To delete the save data from your console storage, follow these steps:

Go to Settings > Saved Data and Game/App Settings

Select Saved Data

Select Console Storage > Delete

Tick the box next to the files you want to delete and select Delete

To delete the save data from your cloud storage, follow these steps:

Go to Settings > Saved Data and Game/App Settings.

Select Saved Data

Select Cloud Storage and select The Sims 4 > Delete

Let me know if you see an improvement with the crashing once you've tried this please!
EA_Solaire
Community Manager
3 years ago
@chauncy913

Are you seeing this crashing on a new save file as well, or with any other households/lots on this affected save? Please give the steps here a try for me and let me know how this works for you.
mumofharry
Seasoned Ace
3 years ago
@chauncy913I dont know if this might help ive been playing the same save file since sims 4 came to console i transferred it from ps4 but last week it started doing the same thing crashing when exiting build buy cas and travelling then i noticed it only did it in certain worlds mainly larger ones like windenburg so i moved back to sulani and it was fine no more crashing and ive just purchased the new pack and fingers crossed its ok there too i hope this might help you too so you dont have to delete your save 😀
chauncy913
Seasoned Adventurer
3 years ago
It seems like my apartment was the problem. It was fine before the update. I just moved my sims to a regular lot and its fine now.
mumofharry
Seasoned Ace
3 years ago
@chauncy913 So glad its ok for you now

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Please Fix Constant Crashing On PS5

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