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Hells_sinner626's avatar
Hells_sinner626
6 years ago
Solved

[PS4] 'Cats & Dogs' on disk - Cant download 'My First Pets'

I bought sims4 and cats and dogs bundle pack when I got sims 4  now there is the dlc for my first pets and it says i cant download it because i don't have cats and dogs (CM: Edited thread title fo...
playstation
xbox
  • EA_Mai's avatar
    EA_Mai
    6 years ago

    Hi everyone,

    As EA_Lanna mentioned above and you have been guessing, this issue is related to The Sims 4 Plus Cats & Dogs disc version, which is not allowing the purchase of the pack for disc owners properly.

    If you are on PlayStation 4 and try again today, you should be able to find My First Pet Stuff Pack on the Store and this time you should be able to purchase the pack. Please, let us know if you run into any similar issues.

    Maxis continues working with Microsoft to resolve this for Xbox One disc owners of Cats & Dogs. If you are on Xbox One, please, subscribe to this thread as we will share any updates around this in here.

    Thanks,

    -Mai

    (Edited by EA_Lanna to update details on thread for Xbox One members following thread mergers.)

formebm95's avatar
formebm95
6 years ago

I got the same runaround from PlayStation and EA. Also, neither of them seems to understand the issue and it’s really obnoxious because it’s not that difficult. I feel like this could be fixed but the people who are supposed to help us just don’t have the ability to grasp the concept. The issue still continues on PlayStation and it’s now been a month. I’ve contemplated reaching back out to them, but it was so frustrating the first time that I really don’t have the energy to deal with it right now. 

EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
6 years ago

Hi everyone,

As EA_Lanna mentioned above and you have been guessing, this issue is related to The Sims 4 Plus Cats & Dogs disc version, which is not allowing the purchase of the pack for disc owners properly.

If you are on PlayStation 4 and try again today, you should be able to find My First Pet Stuff Pack on the Store and this time you should be able to purchase the pack. Please, let us know if you run into any similar issues.

Maxis continues working with Microsoft to resolve this for Xbox One disc owners of Cats & Dogs. If you are on Xbox One, please, subscribe to this thread as we will share any updates around this in here.

Thanks,

-Mai

(Edited by EA_Lanna to update details on thread for Xbox One members following thread mergers.)

  • Loveici's avatar
    Loveici
    6 years ago

    Hi, so I know this was if you bought the my first pet add on but I have the cats and dogs bundle and it is not showing up when I open the game. How do I fix that?

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