[PS4] Lots and sims not saving to My Library
Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What expansions, game packs, and stuff packs do you have installed? Vampires, Dine Out
Steps: How can we find the bug ourselves? Not sure
What happens when the bug occurs? I will save a lot or a family with one sim or more to My Library, and when I check they will be there. As soon as I turn off my console or close the application, everything I saved will be gone.
What do you expect to see? I expect lots and sims to save to the Library and stay there until I delete them.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? No
This wasn't always happening, originally I was able to save things just fine. I bought the game when it came out. Just a few weeks ago it started doing this, and I've given it some time hoping it might fix itself somehow, but it's still not saving. I know it's not my expansions because it started after I installed Vampires and I just recently installed Dine Out while it was doing this. Does anyone know why my game is doing this or how to fix it? I want to build more lots and create more families, but I can't. I've already lost a few lots forever because of this. ☹️
Hi everyone,
As @mumofharry has already noticed, blue thumbnail issue should now be fixed. 🙂 You might need to delete these items and save them again.
The team has been looking into your issue and wanted to let you know the following:
Maxis is aware that some players may have reached the limit of creations they can save to My Library on PlayStation 4. While your creations will show in My Library while the game is running, the limit can cause some of the creations to disappear when the game is restarted. The team is currently working to improve and increase save space in My Library to allow more creations to be saved.
In the meantime, if you want to save a new creation, you may need to remove a prior creation. Removing a creation that shipped with The Sims 4 on console will not increase the My Library save count available to you.Hope that answers some questions. Thanks everyone for your detailed reports!
-Mai
(Marking this post as solution for visibility. @AncientHylian, I know this was fixed for you but I would like everyone who gets to this thread to get this information)
