Forum Discussion

Kruels_booboo's avatar
Kruels_booboo
Seasoned Newcomer
2 months ago

PS5 saving issues

It’s been over a month where I have not been able to play the game because the game won’t save after building. I have restarted, I have cleaned all saved files and started a new saved file and the same issue continues. I have also gotten the crash screen and have reported it along with screenshots 

5 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi Kruels_booboo​ 

    Are you seeing Error Code: 0 when this happens?

    From the main menu of your PS5, please also head to Settings System System Software Error History and let me know what you're seeing there. 

  • Kruels_booboo's avatar
    Kruels_booboo
    Seasoned Newcomer
    2 months ago

    All the errors say the following:

    Error Code:  CE-108255-1

    message:  Something went wrong with this game or app

    Have been getting this error since April 30th

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Kruels_booboo​ 

    Thanks, let's try the following: 

    Turn off Your system completely, let it sit for a few minutes and power it back on.

    Check that your game is fully updated:

    • Go to the PlayStation home screen. 
    • Highlight the game you're playing and press the Options button on your controller.
    • Select "Check For Update" and install any updates that are available.
    • Restart the Console completely.

    Make sure your console system software is up to date. 

    • Select Settings at the top of the PlayStation home screen.
    • Choose "System Software Update" and allow any system updates to install.
    • Reboot your PlayStation.

    Having issues with a system software update? Follow these guides:

    Uninstall and Reinstall the game:

    • Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.
    • Select a game or application.
    • Set check marks beside the data you wish to delete or Select All.
    • Select Delete > then OK to confirm your decision.
  • Kruels_booboo's avatar
    Kruels_booboo
    Seasoned Newcomer
    2 months ago

    I tried all of the above mentioned options and still getting the same problem of the game not saving from build mode or after closing build mode.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Let's try these steps as well:

    • Remove a number of lots, room, or households that you currently have saved in your Library section of The Gallery- specifically larger lots or more complex lots that use many items.
    • If you are using all 10 save file slots, you'll need to delete some of the older and larger save files that you no longer use.
    • Check your Sim's inventory and delete your saved photos to allow for more space.