Forum Discussion

MeGotAll_'s avatar
MeGotAll_
Rising Novice
3 years ago
Solved

Cant redeem Desert Luxe Kit on console

Hello! I can't redeem the desert luxe pack on PS4. The tile is showing, but it says pack unavailable for purchase. It doesn't even show the items, just a blank screen with a description. Can you plea...
playstation
xbox
  • EA_Cade's avatar
    EA_Cade
    3 years ago

    Hey all, 

    As of now the claim period for the free Desert Luxe kit has ended, the kit is now available for purchase at its regular price in all regions. 

    If you were having issues claiming this kit during the time period it was free to purchase, please reach out to an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance. 

    Thanks!

cozybunnyxo's avatar
cozybunnyxo
Seasoned Hotshot
3 years ago

It was announced today, 14th September that the Desert Luxe kit is free to all who own the base game but it's not showing anywhere in the kits tab or the store on Xbox. Is this just for PC players?

PoptartJuniper's avatar
PoptartJuniper
Hero (Retired)
3 years ago

@cozybunnyxo The promotion is for Console as well. You can download the new pack from the main menu of the game. Please make sure you exit the game after downloading the new pack and then relaunch the game.

  • cozybunnyxo's avatar
    cozybunnyxo
    Seasoned Hotshot
    3 years ago

    @PoptartJuniper The pack/kit doesn't show up in the game menu ( where all the other packs and kits are) or in the store. It's just not there. I've owned the game since 2014 so I'm not sure why it's not showing up for me.

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      3 years ago

      Hi there @cozybunnyxo,

      You won't find the kit in the Xbox store directly on the console, or in the pack/kit section in-game. Instead, when you launch The Sims, on the main menu of the game, there should be a tile for Desert Luxe on the left side that says Claim Your Gift. You can download the kit there for free.

      • jangen75's avatar
        jangen75
        3 years ago

        I have the same problem, it's simply not there. I have the latest update and have tried restarting the console.

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