[Fixed 1.31][PS4] Crashing during travel, save the game, in build mode
My game has been crashing at each loading screen especially each time sims travel since July...this problem was NOT fixed in the new update although I’ve seen tons of people reporting it. Now, my ga...
Marking as Accepted Solution for visibility purposes
Hi folks,
Thank you for your reports on the crashes you've experienced. There's been a lot of advice shared in this thread. I've gathered it here (and will continue too) and pinned it to the top of the thread purely to help you see and find these steps quicker. Please give them a go and let us know how you get on either way. ❤️
A quick heads up, you may notice your post has been moved here. I've merged a number of threads in with this master thread to help keep information and troubleshooting on this in the one space.
Thank you for your patience as we look into this,
- EA_Lanna
My Game is crashing. What can I try?
@PoptartJuniper has complied and shared some troubleshooting steps >>here<< to help limit the crashes. I've shared the steps under the spoiler tag as well, just click to expand. 🙂 Please try these steps as they may help with the crashes you're experiencing.
@manolobeach Are you receiving an error code? Also, the PS4 had a system software update just after the Sims updated. Please make sure you have that update installed. I would not rely on the PS4s auto update. Check it manually.
@ohh_dee7That error is a general error for PS4 and has nothing to do with the Sims game specifically. If you don't wish to do any troubleshooting for your system, then no one can help you. If you change your mind, I will supply a list of troubleshooting steps that you can follow. Or read the link I supplied to the error you are receiving. The same steps will be available there.
I'm getting the error code "CE-34878-0" when I crash!
For members seeing this Error Code "CE-34878-0", these specific steps may help from @PoptartJuniper. Click the spoiler tag directly below to view them. If that error message continues to pop up after trying the troubleshooting, please 'Report Problem' on PlayStation as @SimQARobo advised >>here<<. @SimGuruNick also asked if simmers could share a save with him via DM's (I'll share how further on in the next section).
If the crash is happening with the error code more than one time, there are a few troubleshooting steps for your specific Error Code. I would suggest checking all updates manually and not relying on the auto update on your PS4. Go through the steps one at a time and see if the game stops crashing after each step.
Occasionally it is useful for The Sims 4 team to collect user files (saves, videos, exception logs, etc.) in order to investigate issues.
These are the ways that you can share user files and media with The Sims 4 team:
(Note: These methods may have different file size restrictions. OneDrive or Google Drive is recommended for larger files. If you use OneDrive or Google Drive, please include your user name and a brief summary of the issue, so that we can identify it.)
PC/Mac:
Direct attachment (only for text files)
You can attach a text file directly to a forum post.
The resulting file download URL can be included in a forum post, private message, etc.
Most PC/Mac files that we request will be located in \Documents\Electronic Arts\The Sims 4\ . For example, game saves for The Sims 4 are located in \Documents\Electronic Arts\The Sims 4\saves\ .
Xbox One (videos and screenshots only):
Upload directly from Xbox One to OneDrive
How to record a video or capture a screenshot in Xbox One: LINK
Yes!! Exactly what @manolobeach said word for word! Ever since the recent patch, my game has been crashing with error code (CE-34878-0) whenever I travel, when I exit build mode, or when my sim is just doing random commands. I am not uninstalling and reinstalling the game nor am I “powering off my console and letting it sit for awhile”. That literally doesn’t fix the problem nor does it do anything for mine and everyone else’s sanity. I feel like EA, The Sims Community or whoever is in charge of bug fixes high key dgaf about console players who play this game religiously. I’m assuming the next update for us console players will be when Discover University drops this Tuesday, and HOPEFULLY there will be some kind of solution to this foolery. EA, FIX IT!!!!!!!!!!!!!!
@PoptartJuniper You’re right. No one can help me because anyone who has provided troubleshooting solutions hasn’t helped those who has complained about this problem thus far. If the error I’m receiving on PS4 is a ”general error code”, then why is the majority of users having the same error? I don’t expect you to give me an answer since you don’t work for Sony, but unplugging your console, and uninstalling and reinstalling the game doesn’t help since 100+ users are saying that it didn’t work; or even made the problem worse like in @manolobeach ‘s case. My game was fine ever since update on the 5th of December in addition to my sims 4 game and gaming system being up to date. So do me and all of us a favor, and provide a solution that’s going to work instead of stating the obvious troubleshooting methods everyone has done since the Dec 5th patch/update..
@ohh_dee7 If the above troubleshooting steps did not help with your PS4 issue, and you have gone through all of them, the next step is to contact PS4 support directly, which I linked in my previous post.
@PoptartJuniper Why would I contact PS4 support when the problem is with The Sims 4? If you cannot help me; which is evident, then I’d rather you say so given from your unfavorable troubleshooting advices to other users with the same PS4 error code. Your response has not solved anything but actions that lead to no resolution on the users part.
This is on EA’s part. Spoke to a representative at Sony and none of their “solutions” have helped! Looking through this thread it seems I’m not the only person dealing with this ever recurring problem (since 2018!!!). Will EA take the many complaints seriously and work to fix this problem ? Or will they continue COPT AND PASTE the same solution that numerous people have mentioned don’t help? I expect this problem to be fixed as a loyal and paying customer! If the problem is not solved in the coming week, I will be getting in contact with my Attorney General and contacting the Better Business Bureau and filing a formal complaint against EA, Maxis and Sony!
Agreed. I am fed up of being told the same copy/paste troubleshooting tips that I mentioned in my OP that I have already tried! It doesn't matter what I do, the problem is still there. As a result I have had to stop playing until a solution is available... and I have thrown £32.99 down the drain on an expansion pack I cannot use, or more so don't dare use in case it further harms my game.
I refuse to believe it is my machine/game saves/households that are the issue when it is evident that many people across different platforms are experiencing the same issues. I recall a while back when my game crashed EVERY TIME I tried to save, and once again I was fobbed off with "turn your ps4 off and on again, check for updates etc" which of course did nothing to fix it. It wasn't until EA released a patch that everything went back to normal, which leads me to believe that this would more than likely be needed here- please bear in mind that I am not a programmer or IT expert of any sort, this is more of an educated guess here!
It just seems way to coincidental that my game, along with many others, is acting up since December updates and/or installation of University.
The repeated troubleshooting is from posts being merged into this thread to keep them together. I don't work for EA, I am just trying to help others get their game running.
It's also basic troubleshooting to determine if the issue is with the game or the console. It's important to go through the troubleshooting steps for your console to rule the issue being with the console out completely. If no one troubleshoots the console, or refuses to and just say it doesn't work, there's no data to say otherwise and it remains a console issue.
Please make sure you have followed all the troubleshooting steps listed for the console.
Marking as Accepted Solution for visibility purposes
Hi folks,
Thank you for your reports on the crashes you've experienced. There's been a lot of advice shared in this thread. I've gathered it here (and will continue too) and pinned it to the top of the thread purely to help you see and find these steps quicker. Please give them a go and let us know how you get on either way. ❤️
A quick heads up, you may notice your post has been moved here. I've merged a number of threads in with this master thread to help keep information and troubleshooting on this in the one space.
Thank you for your patience as we look into this,
- EA_Lanna
My Game is crashing. What can I try?
@PoptartJuniper has complied and shared some troubleshooting steps >>here<< to help limit the crashes. I've shared the steps under the spoiler tag as well, just click to expand. 🙂 Please try these steps as they may help with the crashes you're experiencing.
@manolobeach Are you receiving an error code? Also, the PS4 had a system software update just after the Sims updated. Please make sure you have that update installed. I would not rely on the PS4s auto update. Check it manually.
@ohh_dee7That error is a general error for PS4 and has nothing to do with the Sims game specifically. If you don't wish to do any troubleshooting for your system, then no one can help you. If you change your mind, I will supply a list of troubleshooting steps that you can follow. Or read the link I supplied to the error you are receiving. The same steps will be available there.
I'm getting the error code "CE-34878-0" when I crash!
For members seeing this Error Code "CE-34878-0", these specific steps may help from @PoptartJuniper. Click the spoiler tag directly below to view them. If that error message continues to pop up after trying the troubleshooting, please 'Report Problem' on PlayStation as @SimQARobo advised >>here<<. @SimGuruNick also asked if simmers could share a save with him via DM's (I'll share how further on in the next section).
If the crash is happening with the error code more than one time, there are a few troubleshooting steps for your specific Error Code. I would suggest checking all updates manually and not relying on the auto update on your PS4. Go through the steps one at a time and see if the game stops crashing after each step.
Occasionally it is useful for The Sims 4 team to collect user files (saves, videos, exception logs, etc.) in order to investigate issues.
These are the ways that you can share user files and media with The Sims 4 team:
(Note: These methods may have different file size restrictions. OneDrive or Google Drive is recommended for larger files. If you use OneDrive or Google Drive, please include your user name and a brief summary of the issue, so that we can identify it.)
PC/Mac:
Direct attachment (only for text files)
You can attach a text file directly to a forum post.
The resulting file download URL can be included in a forum post, private message, etc.
Most PC/Mac files that we request will be located in \Documents\Electronic Arts\The Sims 4\ . For example, game saves for The Sims 4 are located in \Documents\Electronic Arts\The Sims 4\saves\ .
Xbox One (videos and screenshots only):
Upload directly from Xbox One to OneDrive
How to record a video or capture a screenshot in Xbox One: LINK
My game is crashing every night and not just when I go to travel or exiting Build mode back into Live Mode but also when I go to play certain households and this angers me greatly. There could be a new household that works for the first few nights then it crashes every time after when trying to play it.
The other night I played a household before bed, saved it and then quit. The next night, I create a new Sim and when I went to continue playing the household from the previous night, it crashed when I attempted to play it twice.
When will EA fix this? I want to play every household that I feel like playing not be limited because the game crashes when trying to play certain ones.
It seems to be some issue with the AUTOSAVE feature as all the points mentioned (loading a lot, exiting build mode) are also the points that the game tries to create an Autosave as well.
In fact I just could not get a lot I was trying to visit to load at all until I deleted my autosave.
That said I think the game autosaves way too haphazardly anyway.
For example, if the game crashes and then you accidentally load your last save INSTEAD of the autosave, the system immediately overwrites the new data with the old save you loaded AND ALREADY HAVE, instantly destroying any hope of not losing progress.
Autosaves should occur at timed intervals NOT at every load event
EDIT:
Deleting the Autosave was working fairly reliably when I posted, now, a day later I can't get one of my saves on another lot to load at all without crashing.
I am visiting a huge lot (64x64) so I'm not sure if the size and assets have anything to do with it as well, but my game is currently unplayable as it won't even load.
I do think it is possibly related to AutoSave. I have noticed that many times, after I crash and then restart the game, that there can be a large time discrepancy between my last manual save, which is typically right before the crash (because, well, I’ve just learned it’s necessary to do so before every single loading screen) and when the game last AutoSaved. Sometimes the last AutoSave is a couple of hours, or even more, earlier than the time of the crash. A length of time where the game definitely should have AutoSaved sometime in that window and clearly didn’t. Then you trigger a loading screen and it crashes. I think there is likely a correlation.
"If you're playing on PS4 and crashing when attempting to Travel, could you send me your save? It'd really help us out for investigation. Info on how to send me your save is in the below link, thanks for the help!" -SimGuruNick Tweet
I was finally able to get a USB storage device formatted correctly and I loaded my save file on it. I will try to send it over so it can be looked at. I crash constantly - particularly when exiting Build Mode (probably at least 90% of the time) and frequently when traveling (not always but more often than not). I also crash at times when saving my game and also when exiting the game.
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