Re: Grey llama on apartment

@islaaaa11 

Let's give the following steps a try:

Run a full power cycle on your console by following these steps:

1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds. This will shut down your console completely.
2. Unplug the console's power cable. Wait 30 seconds so the power supply is reset.
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn on the Xbox.

If this doesn't help, we'll want to try a full uninstall and reinstall of The Sims.

We'll then want to check a few things on your controller:

• Replace the batteries in your controller
• Manually power-cycle your controller
• Connect your controller to your Xbox using a USB cable
• Check for a firmware update on your controller
• Restore your controller's button mapping settings to default-
  • Press the Xbox button to open the guide.
  • Under Profile & system, select Settings.
  • Under Devices & connections, select Accessories.
  • On the Xbox Wireless Controller screen, select Configure.
  • Select Restore to default to set the controller back to its original button mapping.

Please also test a different controller, and keep me updated on how this works for you!

So first I tried uninstalling my game and all of my packs and then I updated my controller and the bug is still occurring. I didn’t explain the actual issue well in my first post but basically as you can see in the screenshot when I hover over sims in game the white outline does not appear I can only see their name and life stage, the same problem on objects, when I press A on sims/objects no options show up I hear the click sound effect but nothing appears. Also when I click LT to switch between sims, my screen is dragged to the other sim but I’m not playing her if that makes sense, I can’t switch to her at the bottom. 

Hi, I thought I should let you know that I have tried different households in my save and they worked fine, I could play as normal with no bugs and so I tested the household I was playing originally again and it was the same bug. I’m sorry I don’t mean this to rush a reply from you at all I just thought that I should let you know in case this helps understand the problem

@islaaaa11 

I've merged all your posts together as it sounds like you're seeing corruption in your current game save if these bugs are not occurring on a brand new save file. These issues can happen with very old save files and save files with a lot of played households.

If the save file has become corrupt, we wouldn't be able to restore it, as these files are stored locally to your console, however we can move your Sims over to a brand new save file instead so you can continue playing with your families. You can upload your current played families into the Gallery and then download them into a brand new save file and play with them there- do the same for any lots or builds you want to carry over to the new save file as well. However, doing this will reset these Sim's relationships with anyone outside of the household, and will remove any items in their inventories. 

Okay thank you very much!😊

Is there a way I could prevent this from happening again?

@islaaaa11 

The best way to prevent an issue like this from occurring again would be to try and keep your save files just a bit smaller. As this save file was from 2018, it was most likely very large- if you play with multiple families, you can split these families between different saves to reduce the save file size. 

For console, you can have up to 5 different save files, so I do recommend using all 5 to split up your households to reduce the size of those different save files. 

Okay thank you for your help!

I’m really sorry to keep bothering you about this but I am still having this issue. I have started playing in my new save file, I transferred all of my households and builds over to a new save, I cheated all of their relationships back this all took me about five hours yesterday. I loaded in today and was so excited to play again I played for about an hour and then left, I went back a few hours later and this bug was STILL happening. This is really frustrating for me I took so much time out of my day yesterday to transfer them all only for this to still be happening. I lost a 7 generation family tree it took me three years and I was aiming for 26 to unlock the achievement

@islaaaa11 

Sorry to hear this has popped up again! Could you open a bug report on this issue here please so we can track this further?