Solved
Re: my cats and dogs expansion pack has disappeared
did you solve this problem, i’m having the same issue
thankyou for the help. i uninstalled my sims 4 and all the expansion packs and then re installed them all and the issue was solved.
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6 Replies
@elxloux Please clear Origin's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
restart your computer, and repair the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair. If the pack still doesn't show up, see whether you can redownload it. Click on the Sims 4 icon in your Origin library, select More > Expansion Packs, and find the missing one on the list. If the orange button says Download, you can simply redownload it.
If the button says Buy Now, please contact EA customer support for help.
https://help.ea.com/en/contact-us/
It looks like the site might be down at the minute, but it should be up again soon: live chat is currently open from 9 am to midnight GMT, Monday through Saturday.
i am not on a pc i am on an xbox though
@elxloux A help thread is here covering common DLC issues. [Read First]FAQ - Sims 4 Console DLC Issues. If your issue isn't solved there, please let me know here in your original thread.
thankyou for the help. i uninstalled my sims 4 and all the expansion packs and then re installed them all and the issue was solved.
Does uninstalling the game delete all the saved data? because I have the same issue.
- @EmzyWolf Your save data should be unaffected.
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