Re: Sims 4 - ps4 edition won’t open on ps5

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P20dylans
2 years ago
I’ve just check the error history and there’s no issues coming up as far as I can see. I checked the information for the game and it says the startup is eligible but it still wont allow me to get past the opening screen
EA_Solaire
Community Manager
2 years ago
@P20dylans

Thanks for these details, please run through all the following steps:

Turn off Your system completely, let it sit for a few minutes and power it back on.

Check that your game is fully updated:

Go to the PlayStation home screen.

Highlight the game you're playing and press the Options button on your controller.

Select "Check For Update" and install any updates that are available.

Restart the Console completely.

Make sure your console system software is up to date.

Select Settings at the top of the PlayStation home screen.

Choose "System Software Update" and allow any system updates to install.

Reboot your PlayStation.

Uninstall and Reinstall the game:

Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.

Select a game or application.

Set check marks beside the data you wish to delete or Select All.

Select Delete > then OK to confirm your decision.

Restore the licenses on your console
P20dylans
2 years ago
I’ve tried all of this and I still cannot access the game. It won’t allow me past the opening screen and will just freeze on this screen here
UliSue
2 years ago
Was this ever fixed?

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