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Emoballsyk's avatar
Emoballsyk
Seasoned Novice
30 days ago
Solved

Whole game is just messed up

After the new update all the packs I bought are gone. I’ve restored my license on my ps5 and nothing. When I try and open my world it’s saying all my packs are missing. I’ve tried uninstalling and reinstalling all of it. 

  • Hello Emoballsyk​ 

    Try the following to make sure all your content is fully installed to your console:

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims

2 Replies

  • KACohen's avatar
    KACohen
    Seasoned Newcomer
    26 days ago

    I'm having this exact issue. I've tried everything. Desperate for a fix ☹️

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    17 days ago

    Hello Emoballsyk​ 

    Try the following to make sure all your content is fully installed to your console:

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims