Sims 4 - ps4 edition won’t open on ps5
So recently I’ve wanted to get back into playing the sims 4 so I installed it onto my ps5 along with two expansion packs I owned. I went to load up the game and the title screen - “The Sims 4” - did ...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHello @P20dylans
Are you seeing any specific error codes or error messages when this happens? From the main menu of your PS5, please head to Settings-> System-> System Software-> Error History and let me know what you see there.
I’ve just check the error history and there’s no issues coming up as far as I can see. I checked the information for the game and it says the startup is eligible but it still wont allow me to get past the opening screen
- EA_Solaire
Thanks for these details, please run through all the following steps:
Turn off Your system completely, let it sit for a few minutes and power it back on.
Check that your game is fully updated:
- Go to the PlayStation home screen.
- Highlight the game you're playing and press the Options button on your controller.
- Select "Check For Update" and install any updates that are available.
- Restart the Console completely.
Make sure your console system software is up to date.
- Select Settings at the top of the PlayStation home screen.
- Choose "System Software Update" and allow any system updates to install.
- Reboot your PlayStation.
Uninstall and Reinstall the game:
- Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.
- Select a game or application.
- Set check marks beside the data you wish to delete or Select All.
- Select Delete > then OK to confirm your decision.
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