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NinjaKittyKitKa's avatar
NinjaKittyKitKa
6 years ago

Re: SIMS 4 INCOMPLETE GAME DATA

I’m still having this problem on console (xbox). I ended up losing all my packs instead of one.

playstation
xbox

2 Replies

  • PoptartJuniper's avatar
    PoptartJuniper
    Hero (Retired)
    6 years ago

    @NinjaKittyKitKat For XBox One and this error please try the following: 

     Turn off Your system completely

    1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
    2. Unplug the console's power cable. Wait 30-60 seconds. (Set a timer!)
      Important Be sure to wait at least 10 seconds. This step resets the power supply.
    3. Plug the console power cable back in.
    4. Press the Xbox button on your console to turn it on. 

    Uninstall and Reinstall the Game. 

    Before you can reinstall a game, you must first uninstall it from the console's hard drive. To uninstall a game:
    1. Press the Xbox button to open the guide, then select My games & apps and then Games.
    2. Highlight the game you want to uninstall, press the Menu button, and then select Uninstall.
    You can then reinstall the game by inserting the disc or downloading it again from the Microsoft Store. To download the game again, go to My games & apps > Games and then select the game title from Ready to install.
     
    Edit: Please also see the following help page for DLC issues if this doesn't help. https://answers.ea.com/t5/Technical-Issues-Consoles/Read-First-FAQ-Sims-4-Console-DLC-Issues/m-p/8776113/highlight/false#M6546
     

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