Re: sims 4 saying it took to long to start on xbox one s

Hi there @igotgame87,

Please try a full power-cycle on your console following these steps:

• Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
• Unplug the console's power cable. Wait 10 seconds.
  Important Be sure to wait at least 10 seconds. This step resets the power supply.
• Plug the console power cable back in.
• Press the Xbox button on your console to turn it on. 

If this doesn't clear the error up, we'll also want to try a full uninstall and reinstall of The Sims. This error could also be due to a sign-in issue with your profile, so if uninstalling and reinstalling doesn't help as well, you'll want to reach out to Xbox support so they can look into this further with you.