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igotgame87's avatar
3 years ago
Solved

sims 4 saying it took to long to start on xbox one s

Good evening and Happy Easter, so recently I finally upgraded to the Xbox one, series S. I did so because my my other one kept crashing all my games due to the age of said console or whatever...at an...
  • EA_Solaire's avatar
    3 years ago

    Hi there @igotgame87,

    Please try a full power-cycle on your console following these steps:

    • Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
    • Unplug the console's power cable. Wait 10 seconds.
      Important Be sure to wait at least 10 seconds. This step resets the power supply.
    • Plug the console power cable back in.
    • Press the Xbox button on your console to turn it on. 

    If this doesn't clear the error up, we'll also want to try a full uninstall and reinstall of The Sims. This error could also be due to a sign-in issue with your profile, so if uninstalling and reinstalling doesn't help as well, you'll want to reach out to Xbox support so they can look into this further with you. 

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