Re: Why is my sims 4 packs not installing? (Xbox one)

Hi @Ellebelle806,

Try a full power-cycle on your console following these steps:

• Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
• Unplug the console's power cable. Wait 10 seconds.
  Important Be sure to wait at least 10 seconds. This step resets the power supply.
• Plug the console power cable back in.
• Press the Xbox button on your console to turn it on. 

Then, please try these steps to download your content:

• Highlight The Sims on the dashboard
• Press the Menu button on the controller
• Select "Manage Games and Add-ons" 
• You should see an option here to "Install" your DLC

If you're still having issues getting your content installed once you've tried this, be sure to let me know!