Wont work on CAS all option

https://share.icloud.com/photos/06dEGrxCs2Sx27xKCb7Xqw2KQso I purchased the royalty  DLC as well as the Bridgerton ones and ever since when I try to go on create a SIM and I click on all my all options to show every selection for example if I click on all to show all the hairstyles I’ve got it freezes it doesn’t let me scroll down or anything, but I can go back and I can click on and say shirts and it will work on shirts but not on all and it’s just bugging me. I’ve tried reinstalling the game I’ve reinstalled all the DLC of hard reset my Xbox. I’ve deleted the cash and the save data. I’m stumped on what else to do now.