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OpiumMuffins's avatar
OpiumMuffins
Seasoned Newcomer
5 months ago
Solved

Redeemed EA App Code, does not work on PlayStation?

My EA App account is linked to my PlayStation account, on which I have purchased 30+ DLCs for The Sims 4 (all through PS Store).

This holiday, I received and redeemed EA App codes for two expansion packs through the redemption tab on the EA App site.

When I go on my console, it shows as if I have not purchased either expansion.

The EA App says the codes were redeemed, so I know they went through. 


Will it not sync? If not, where did my EA App codes go?
Am I even able to add those two DLCs to my console account from the EA App at all, or did I just mess it up?

There was no way to redeem them via the PS Store as their codes were different lengths.

I have found no guidance so far, so thank you for any help.

  • Hi @opiummuffins 

    Codes for the EA app on PC are only for the PC version of the game- you wouldn't be able to redeem a PC code for a PlayStation version of your pack. 

    Packs are not transferable between platforms, you'd need to purchase these packs for your PlayStation instead directly through the PlayStation store on your console. 

2 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi @opiummuffins 

    Codes for the EA app on PC are only for the PC version of the game- you wouldn't be able to redeem a PC code for a PlayStation version of your pack. 

    Packs are not transferable between platforms, you'd need to purchase these packs for your PlayStation instead directly through the PlayStation store on your console. 

  • @opiummuffins Ea app codes are for pc version of Sims not console, unfortunately there is no way of having cross platform transfers

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