Save files keep disappearing

Question

Every day for the past 2 months and every day this month so far when I turn sims 4 on then all my save files are gone

I have done everything I have been recommended to do and still nothing please help

ea_solaire · Answer

Hi Dandyaspie​&nbsp;
Are you seeing a specific error code or error message when this happens?&nbsp;

dandyaspie · Answer

Sometimes and when I do it’s error: 0

ea_solaire · Answer

Dandyaspie​&nbsp;
Thanks for the details- for that error, please see the pinned post here for more info and troubleshooting steps on this.&nbsp;

dandyaspie · Answer

Thanks but I have already done all this&nbsp;

ea_solaire · Answer

Dandyaspie​&nbsp;
How many save files are you currently using in your game, and how old is the one you're currently having issues with?&nbsp;

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