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xRiSEEx's avatar
xRiSEEx
Rising Novice
5 years ago

Sims 4 Cannot Save: Error code 504 9cd940e:45423fc5

I randomly got this error code when I tried saving my game. I tried multiple times but it just failed on each attempt. I play on PS4, so obviously no mods or anything. I can’t seem to find anyone els...
playstation
xbox
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago
@xRiSEEx

Hey there!

Do you use any external hard drive for your PS4 or have anything plugged into it's USB slots?
  • xRiSEEx's avatar
    xRiSEEx
    Rising Novice
    5 years ago

    Hi there! Nope, I don’t have anything if the sort.

    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @xRiSEEx 


      Have you power cycled your console since then? Hopefully this was a one off error, unless you get it often. A power cycle helps clear the cache for your console which can help prevent in game errors.

      How to power cycle your PlayStation console

      1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
      2. Turn it back on after 1 minute. Launch the game.

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