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berryboi699's avatar
berryboi699
4 years ago
Solved

Sims 4 Cats and Dogs Expansion Pack gone?

I have previously purchased and used the Cats And Dogs Expansion Pack for the Sims 4 on my PS4, but I deleted Sims not too long ago to free up storage. I have recently re downloaded the game and it h...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    4 years ago

    Hey there @berryboi699,

    To access your purchased DLC again and get it installed, you just need to follow these steps:

    1. Go to your Game Library
    2. Choose Purchased
    3. Select The Sims
    4. Scroll down to PlayStation Store and open My Add Ons

    You'll be able to install Cats & Dogs from the menu here. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

@IHappenToBeDead7 

Do you own the disk or digital version of Cats & Dogs? 

If you own the digital version, was this purchased on your own PlayStation account originally, or were you game-sharing with someone else? 

IHappenToBeDead's avatar
IHappenToBeDead
3 years ago

I own the digital version and I originally purchased it on my own account

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @IHappenToBeDead7 

    Okay, if you're being prompted to re-purchase Cats & Dogs from your account, please go ahead and get in contact with PlayStation support so they can look over your account's transaction history with you and see what's going on with this pack and why you're no longer able to access it. 

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