Community ManagerThanks for the details on this! That error typically indicates corrupt data, so let's try the following:
Make sure your console system software is up to date.
Uninstall and Reinstall the game:
Let me know if you're still having issues with your update then please!
Thanks for the follow-up.
I want to be clear that I don’t want to lose my save data, and I currently don’t have a way to back it up (no PS+ and no USB storage access). So I’m not comfortable deleting the game and risking my progress.
Also, for context, I was already experiencing frequent crashes with error code CE-108255-1 before the 2.14 update was even announced. That suggests this may be a deeper issue related to the bundle disc version and not something new I introduced on my end.
I’ve already tried a long list of troubleshooting steps:
– Rebuilding the database
– Clearing the system software cache
– Changing DNS
– Trying different networks and connections
– Canceling/restarting the update
– Confirming that other games and updates download fine
Still, the 2.14 update for The Sims 4 won’t download — it gets stuck at 0% or "preparing to download" and never progresses, even in Rest Mode.
I really don’t think I should have to go to extreme lengths or risk losing my saves to fix a problem that seems to be part of a wider issue with this patch on certain physical editions.
I paid for this game and its content, and it’s now unplayable because of something I can’t fix on my own. Is there a safer workaround — or can this be escalated to someone who can address patch compatibility issues more directly?
Community Manager
