Community ManagerWe've not received other reports of an issue downloading the updates- the error code you're seeing indicates game data corruption, which is stored locally to your console.
If the data is corrupt, you would need to delete it from your console and reinstall the game. Corrupt game data cannot be recovered, it would need to be removed in order to start a fresh save file and continue playing.
If you're willing to uninstall and reinstall, please let me know how this works for you.
Hi, thanks for the response.
I want to clarify that this issue isn’t just about corrupted save data.
I’ve already fully uninstalled and reinstalled the game multiple times. I’ve also:
Rebuilt my PS5 database
Changed DNS settings
Power cycled the console
Attempted to redownload the game and updates from scratch
None of these steps have resolved the issue.
While I did receive error CE-108255-1 in the past, that was before updates 2.14 and 2.15. At that time, rebuilding the database solved the issue, and the game worked perfectly fine afterward. I’m only citing that error now as part of the broader issues I’ve faced with this title. (I was doing the Enchanted by Nature award event literally a few days ago and everything was perfect).
The problem now is that the game and its updates will not download at all, and I cannot access any of the packs I’ve purchased, which are tied to this disc version. This problem started only after the most recent updates, and it’s rendered the game completely unplayable.
The disc is clean and undamaged. My PS5 functions properly, and it's new, and all other games and updates download without any issues.
At this point, I’m asking if it’s possible to:
Regain access to my game and packs, or
transfer my packs to a digital license so I can continue playing, since the disc version no longer works on my system (or it may have underlying compatibility issues).
I can provide proof of purchase or a full list of my packs if needed. I’ve invested a lot into this game and its content and would appreciate any help resolving this.
Please escalate this if necessary. Thank you for your time.
Community ManagerIf you'd like to look into getting digital versions of your packs, you'd want to get in contact with Sony support directly as we don't have access to your PSN billing and account details here.
Community Manager
