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4cb125d812b5dc6's avatar
2 years ago
Solved

Sims 4 'DATA INCOMPLETE' on Xbox cloud gaming

Hi, I've been trying to load Sims 4 through xbox game pass cloud gaming onto PC (data is saved to the cloud)

Once in the game, it displays this message:

"game data incomplete"

"not all game data could be loaded. The save game references neighborhoods that have been uninstalled or otherwise are no longer available. If you continue playing, you will encounter missing data and may have unexpected results. If you save the game, there will be no way to recover the missing data."

From looking at previous threads, it seems it could be an expansion pack issue. When looking in my packs a number of packs say:

"Requires the sims 4 and all game updates" 

In bold red, whereas others are in regular black.

Could this be the issue that's causing the data incomplete message to appear? Or is this caused by something else? Either way, how is this solved?

Considering this is through cloud gaming, I'm unsure of how to fix this issue. Any advice or solutions please? TIA

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Heya @4cb125d812b5dc65 

    This error typically means all the packs are not fully installed on your console- however if you're seeing an issue with cloud gaming not recognizing your purchased DLC, you'll need to get in contact with Xbox support so they can look into this issue a bit further with you. 

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