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info: Thank you for contacting us. Nitin will help you soon.
Nitin: Thanks for contacting EA Help, my name is Nitin. How may I assist you today?
you: hi there
you: can you please have a look on my cases and on my previous conversation with one of your coleagues
you: I just had a minute ago
you: #36529294
you: case number
Nitin: Thank you for sharing your concern. I will help you out to resolve the issue with all best available options. Before proceeding further, can you please share your name in order to address you?
you: my name is bogdan maftei
Nitin: Hey, very nice to meet you, I am all here to help you with any issue related to the game, how you doing today?
you: bad
you: are you even a real person or I am talking with a bot ?
Nitin: I am a real person.
you: okay, so please have a look at my previous message where I shared you the case file
you: i was supposed to attach some screenshot but the connection dropped
you: you now have all the documentation you need
you: hello ?
Nitin: PLease wait for some time.
you: ok
Nitin: Thank you for waiting patiently.
Nitin: Are we connected?
you: yes
Nitin: Alright, I see you have contacted us because you did not get teh content with the delux edition, am I right?
you: yes that is correct, and i have previously discussed with one your coleagues and he advise me to attached the proof of purchase
you: which i did
Nitin: I am sharing your proof of purchase with an expert.
Nitin: Please wait for me.
Nitin: Thank you for waiting patiently.
Nitin: I just had a word with the expert and I would like to request you to please contact the amazon for refund or the replacement code.
you: are you kidding me ???
you: is this a joke ?
you: i just spend my 2 hours with this whole process
Nitin: No it is not.
you: and the previous guy just told me that he will replace my edition and now you are telling me a different thing ?
you: is this normal to you ????
you: it say EA on the game
Nitin: This is a professional conversation going on right now and we do not have any motives to pass you false information.
you: well so why am i speaking with you and not him ???
you: how do you helped me ???
you: it says EA on the game
you: not amazon
you: this is a EA game, with the EA pachage and a EA code
you: not amazon
you: amazon just sold the game that you provided
you: seriously you guys are just scamming people
you: can you please have a look on my previous conversation with the other operative and explain to me why did he agreed to change my game and you are sending me to amazon
you: ????
you: are you even qualified to be a support operative for EA ? if you are invoking "PROFESSIONAL ADVICE" ???
Nitin: Please be nice.
Nitin: The information is passed to me by an expert.
Nitin: I am not making things up from my side.
Nitin: We’ve done everything we could in this case. Would there be anything else apart from this concern I can help you with? I’m afraid but as much as I’d like to help it seems rather difficult. Is there anything else I can help you with?
you: yes, i would like to make a complaint about your support service, including you, Also i would like for you guys to send me a copy of this conversation and the previous conversation i just had with the other support operative. And i would like for you to explain me how can i report you to your manager
you: Please make this in detail
Nitin: Each details is saved already, the transcripts will be sent to you via an email, my manager will be watching this too, is there anything else I can help you with ?
you: yes how can i contact your manager?
you: also how can i contact the "PROFESSIONAL DEPARTMENT" ???
you: also i would like the contact details of your legal department
Nitin: Here I would like to inform you once again that the code which you have purchased , we do not have tools to check the details here, this is why you are directed to amazon, there is nothing wrong done regarding this since we are just directing you to make right contact.
you: NO. You got this wrong. Please let me explain. Amazon just sold and delivered a SEALED product a product made by EA with EA printings, with EA contents and a EA redeem Code. If you cannot understand the legal consequences behind this, thand i would like to speak with someone else, as it is clear that you sending me to Amazon has nothing to do with it. As this is not Amazon's fault this is a purely EA mistake when printing the code
you: So how are you a support ? if you cannot and do not have the neccessary tools to verify EA contents ?
you: is this a EA code or not ?
you: becuase is says EA on it not Amazon im affraid ?
Nitin: The point which you are mentioning is absolutely right, however we also have a strong point here that we never generated any code for Play station 4 and neither we asked any retailer to sell it to any customer who have play station 4, still amazon sold you this code, this is why I am asking you to ask for replacement or refund.
you: You cannot prove this, you do not have any proof that the game was not sent this way, As far as i know Amazon just delivered the game. A SEALED GAME MADE BY EA
Nitin: You have Play station 4, am I right?
Nitin: Are we connected?
you: YES
Nitin: You have Play station 4, am I right?
you: YES
Nitin: And we never generated any code for PS4./
Nitin: The code is for PC only.
Nitin: Are you trying to play the game on PS4?
you: EXCUSE ME. Please pay attention, earlier on you just said to me that you never generate codes ? Am i right ? so it was a lie. Second of all if you would have a look on the case details which i provided you and the screenshots plus the invoice, it clearly says that the game is for PS4. Also after i just googled my problem i saw that there is a dedicated forum topic on EA support where people are complaining about the same problem that I have. So in fact this is a EA problem not an amazon problem as it is clearly described by EA admin support over the forum topic
you: I will have to inform me that this conversation will go public on my blog for everyone to see how EA is missleading buyers
Nitin: The invoice is printed by Amazon, not by us.
Nitin: We do not generate codes for PS4.
you: lfalso inside the cover itse it says please contact EA support not Amazon or other retailers so this means that the code was generated by EA
you: Yes you do
you: I just proved you that,
you: This will go online on every gamers community
you: Thanks for This
info: Your chat transcript will be sent to [edit: email address removed] at the end of your chat session.
Nitin: We’ve done everything we could in this case. Would there be anything else apart from this concern I can help you with? I’m afraid but as much as I’d like to help it seems rather difficult. Is there anything else I can help you with?
you: Yes
you: please send me the contact details for your legal department
Nitin: For that please ask your attorney to contact us.
you: Okay, no problem, you are being rude. You are a very professional support
you: See you online as this is gooing to get on my blog for everyone to see
you: it says sims 4 ps4 dlx on the code by EA no by Amazon
Nitin: ThI wish you a great day and a great and bright future for you and your family.
you: Please quit your job
you: you are not qualified for this
Nitin: I can understand your frustration with this but I am sure you can understand if there are some issues with the code from the retailer we cannot support it from our end and in this case you need to contact the retailer.
info: Your chat transcript will be sent to [edit: email address removed] at the end of your chat session.
Nitin: Is there anything else I can help you with today while you have me here?
you: No problem, i will use this
you: thank you
you: please email me the transcript
Nitin: I am sure you have clicked on "send Email " tab on the chat window so you will get the chat transcript on your email. |
