Sims 4 keeps crashing during game play (Xbox One)
- 6 years ago
Hello @gators82577 @CAKESdaKID @brittonysue @t0ybuddha
I'm sorry to hear that you're still experiencing crashes, even after trying the previous suggestions.
I have a couple of requests in order for the team to properly track and investigate these.
- Can you file a post in the Bug Reports section, with as much information as you can provide? https://answers.ea.com/t5/Bug-Reports/bd-p/The-Sims-4-Bugs
- Can you include a video of where you're seeing the problem? Instructions on how to send video are here: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302Also, if you want you can contact EA Help in case they have other troubleshooting tips. - https://help.ea.com/en/contact-us/?product=the-sims-4