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Mcfan6's avatar
Mcfan6
2 years ago

Sims 4 Wiped after crash

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.99.2.2300
What expansions, game packs, and stuff packs do you have installed? Backyard stuff Basement treasures kit Bathroom clutter kit Blooming rooms kit Book nook kit Bowling night stuff Bust the dust kit City living Cool kitchen stuff Cottage living Country kitchen kit Crystal Creations Desert Luxe Kit Dine out Discover University Dream Home Decorator Decor to the Max Kit Eco Lifestyle everyday clutter kit Fitness stuff For rent Get famous Get to work Get together Goth glamor kit Greenhouse haven kit Growing together Grunge revival High school years Home Chef Hussle Horse Ranch Incheon Arrivals Kit Industrial Loft Kit Island Living Jungle Adventure Kids room stuff Laundry Day Stuff Little Campers Kit Lovestruck Modern Luxe Kit Modern Mensware Kit Moonlight Chic Kit Moschino Stuff Movie Hangout Stuff My First Pet Stuff My Wedding Stories Nifty Knitting Outdoor Retreat Parenthood Pastel Pop Kit Realm Of Magic Romantic Garden Stuff Seasons Simtimates Collection Kit Snowy Escape Spa Day Stangerville Throwback Fit Kit Tiny Living Toddler Stuff Vampires Vintage Glamour Stuff Werewolves
Steps: How can we find the bug ourselves? When the game crashes my entire save history and library gets wiped
What happens when the bug occurs? When the game crashes my entire save history and library gets wiped
What do you expect to see? My library and saves not getting wiped after a crash
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Started happening 2 patches ago

‌

Game Crash then wiped

playstation
xbox

1 Reply

  • EA_Cade's avatar
    EA_Cade
    Icon for The Sims Team rankThe Sims Team
    2 years ago

    Heya @Mcfan6 

    That's certainly not ideal, could you provide us with some additional context on this one?

    • When is the game crashing? What are you doing? (i.e. are you saving at the time of the crash, traveling between lots, etc.?)
    • Is The Sims 4 on the internal Xbox storage or an external storage device?
    • Is your Xbox online while playing?
      • If so, are your saves still on the Xbox server and re-synced when you launch The Sims 4 again?
    • Are the saves truly gone or just not showing up in The Sims 4?
      • You can check this by highlighting The Sims 4 on Xbox Home > Press Menu button (3 stripes button) and select Manage Game & Add-ons > Go to Saved Data. Is there a file with your Gamertag next to it?
        •  

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