Forum Discussion

3 years ago

The Sims 4 game (XBOX One) having trouble loading/opening

I saw other threads about this with similar problems, on here and Reddit, but the solutions haven't worked for me. Solutions including going offline, reinstalling the game, deleting save data, cleari...

playstation

xbox

PoptartJuniper

Hero (Retired)

3 years ago

@DezireDiamond This gets reported from time to time, usually alongside an outage as you described. Once the outage is resolved, the game functions properly.

If you haven't, you can try clearing the reserved space.
1. Go to Manage Game & Add-ons > The Sims 4 > Saved Data
2. Delete Reserved Space
3. Launch Sims 4 again

It sounds like you've done all the other troubleshooting.

Here's all our troubleshooting guides if not.

For DLC Troubleshooting Click here on your system. XB / PS
EA Site Console Issue Help
Make sure your game and system are updated with the most recent updates Sims 4 Console Troubleshooting Guide