Forum Discussion

limey4269's avatar
7 years ago
Solved

The Sims 4 Xbox- game won't save, says 'error 0'

 So i was playing my game a few days ago and it started glitching really badly. Whole rooms were disappearing and the sim that i had recently aged up, kept ageing back down. It was really weird and bothering me so i saved and logged off for the day. when i came back to play today, i found that my entire save had been deleted. A bit annoying, but not a massive issue since i had several other saves for this game. So i loaded up my older save, somewhat annoyed that i'd lost a good few hour's progress. After quite some time spent trying to catch up, I saved my game. This was when a message popped up reading something along the lines of 'failed to save- error code 0.' 
I've tried to save several times over, save with a different household and even save from an autosave of this game. nothing has worked. I am genuinely upset and frustrated at EA, since hours upon hours has been put in to this game and i really dont want to start over. i've already had issues saving on the Xbox once before and i had to start completely over. Really ticked off to see that just after getting over the loss of my old household, i have to say goodbye to this one too. Really not on, EA. This game has been on console for a fairly long time and people are PAYING FOR THIS. The amount of glitches ive seen for the console version is uncanny.

  • @limey4269 thank you for posting you solution but remember if the issue happens again just do this quick tips 

    Restart your console
    1. Press the Xbox button to open the guide.

      Note Pressing the Xbox button will open the guide from any other screen on the console.

    2. Select Settings.
    3. Select Restart console.
    4. Select Yes to confirm.

    Note If you're unable to access the guide or if the console appears to be frozen, press and hold the Xbox button  on the console for about 10 seconds until the console turns off. After the console shuts down, touch the Xbox button  on the console again to restart.

    Physically power cycle the console
    1. Turn off your console by holding the Xbox button  on the front of the console for approximately 10 seconds. The console will turn off.
    The Xbox button on the front of the console is highlighted.
    1. Turn your console back on by pressing the Xboxbutton  on the console or the Xbox button  on your controller.
      Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

    Important If your console is in Instant-On power mode, the above steps will shut the console completely off. Instant-On mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.

    Disconnect and reconnect your console's power cable
    1. Turn off the Xbox One console by pressing the Xboxbutton  on the front of the console for about 10 seconds until it shuts down completely.
    2. Unplug the console's power cable. Wait 10 seconds.

      Important Be sure to wait 10 seconds. This step resets the power supply.

    3. Plug the console power cable back in.
    4. Press the Xbox button  on your console to turn on the Xbox One.  

    Best regards!

    Manny
    --------------- Please make sure to Accept Solutions and give XP if I provided you with assistance.

18 Replies

  • mdwallis's avatar
    mdwallis
    New Rookie
    6 years ago

    Same here. Game won't save and current game erased. Th is happened a few months ago after one of the updates but the new game played fine until last week. Just gone one day and the new games won't save. Error code 0. Xbox 1.

  • Exactly!!! Same here it's such a waste of a game that has the best potential in my opinion 😤😤😤 No one who pays for this game should have to worry about if I'm not gonna be able to save it, that should just be a given. I don't want a refund but I need them to fix this problem like two weeks ago! This has been happening to me for the past five days!! (November 2019) So frustrating

  • estory76's avatar
    estory76
    6 years ago

    I have error 22. No saves for a week. All those expansion and game packs! I miss my Sim families!

  • mdwallis's avatar
    mdwallis
    New Rookie
    6 years ago

    Still having save issues. Game won't save and games just disappear from load screen. Weird things are also happening. Any updates to the lot are lost once I travel. I started a new game and placed a house on the lot and when I came back the whole house was gone!! This happens everytime i place a house or try to edit the lot. I was having issues with the Sims just getting stuck changing clothes. There are so many bugs in this game now it's ridiculous. All the money spent and it's unplayable. What is EA doing to fix It?

  • mdwallis's avatar
    mdwallis
    New Rookie
    6 years ago

    Also wanted to add 5hat when I go to manage worlds to save the game, it does let me, but when I try to load the game, it's gone even though it supposedly saved it.

  • As of January 21st 2020 I'm having the same exact problem 2 days ago I lost a new character house I just built spent so much time and effort on this house it's ridiculous just for it to say that I can't save it I also got the error code 0 for Xbox One S. So after I lost the first house I decided okay I'll just start a whole new family and guess what I come back from work to find out that my game save is completely gone!!! Now I'm terrified to even start a new house because what if I spend all that time working on the lot and the family and then I can't save it this is the third time that this is happening within 3 days. Mind you I bought all the packs. So basically a $300 game that I can't even play? EA definitely needs to do something about this fast before they lose money and a lot of it. I will definitely be looking for a full refund if this isn't fixed very soon

  • PoptartJuniper's avatar
    PoptartJuniper
    Hero (Retired)
    6 years ago

    @AirlessStorm  Please see the solution post on the first page of this thread. If this solution does not work for you, please create a new thread as this one is solved already.

  • teacherjuice's avatar
    teacherjuice
    5 years ago

    How the heck is this marked as solved when the guy from the original post came on the very next day to say the solution posted did NOT solve the problem?  Does EA do anything about the problems mentioned in these dang posts?  I’ve seen threads dating back years, all with the same problems.  Everytime the same solutions are offered, clearly they don’t work as people keep posting they don’t work.  Stop giving us the same steps, stop telling us to make new posts, and make a dang patch to fix these problems!  I highly recommend to everyone, to STOP buying EA products. When EA profits start to shrink, maybe they will reevaluate themselves and start producing content that actually works.