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I have a ps4 console and the Gallery for Sims 4 has simply vanished for me, it just doesn't exist anymore, it was there on Sunday but wouldn't actually connect and I tried shutting everything off and turning everything back on several times, tried buying some new packs still wouldn't connect. Had to work so shut everything back off, got home from work tried a few times with the same results and then I got it back and thought it was fixed... Until I started saving a few of my favorites to my own library that I couldn't get before because I hadn't had the pack/s it used but did now managed to save 4 then it froze completely hade to close the game and when I opened it back up the Gallery option was just gone and all I have is my library, keep randomly turning everything off and back on hoping it'll come back but so far it's just gone.
Check to make sure your EA/Origin account is still linked. On main menu go into game options/ other, if the option to link your account is there click it and when it asks if you want to restart your game now click yes. Gallery should be there after. Hope this helps.. I’ve had to do this every time I restart my game today. It keeps unlinking the EA account for some reason. I was told yesterday that EA has been having issues for a few days.
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