TS4 - No option to go to Gallery

(DISCLAIMER: I’m a console player!) Lets get started with my Ted talk. I came home after a long day at school to have a nice relaxing sims session. I come to find that I “can’t connect” to the gallery. I’ve had this issue before but it was solved with purchasing Xbox live. I’ve checked the payments i’ve made recently and there it was, another month of Xbox live until March 20. I played Sims for a few hours yesterday and the gallery was working great, I could download stuff, upload, and search for items. I’m kind of upset because I spend the majority of my money on this game and it doesn’t always live up to its high standards. FIX THIS SIMS TEAM!