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h2q4z4ae7s0w's avatar
h2q4z4ae7s0w
Seasoned Newcomer
1 day ago

Unable to play

Hello,

I’m extremely frustrated because I have spent a significant amount of money on this game and its packs, and I can barely play anymore.

I literally can’t play properly. In CAS, I can’t move or place my cursor correctly, and clicking on categories often causes the game to freeze. Every time I launch the game, all content appears as if it’s new again in both CAS and Build Mode.

When I try to play, I can’t go for more than ten minutes before the game starts freezing, lagging, or crashing. I literally cannot enjoy the game in this state.

The Gallery also causes issues: if I keep it open for too long, the game freezes or bugs out. The cursor itself is also bugged.

I only have The Sims 4 and some packs on my console, yet the game already struggles to run properly. I honestly can’t imagine purchasing additional content, including kits, because I’m worried it will make performance even worse.

I’ve invested a lot of money into this game, so it’s incredibly disappointing that I’m unable to play it without constant bugs and freezing. I would like to know whether these issues are being addressed and what solutions are available.

Thank you.

crashing
launching
playstation

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  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    As this report contains multiple bugs and we may already have active dedicated bug report threads opened for them here "Compiled list of reported issues" this thread has been closed.

    If there isn't an active thread dedicated to each of the bugs you're experiencing in the link above, please go ahead and create a new bug report, one per each individual bug after testing if the issues persist after removing any mods/cc. That way, we can track things easier and provide relevant information regarding the specific bug.

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