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95NJ_Disturbed's avatar
10 months ago
Solved

Uninstalled packs in Sims 4

I wasn't able to play the sims 4 on my PS4 for about 2 to 3 weeks after the past few updates. Just now testing to see if I can play the game at all anymore and 6 packs that were purchased through playstation store have all been uninstalled. Is a refund possible or do I have to waste money buying all of them again for this more trouble than it's worth game? 

  • Hey there @95NJ_Disturbed 

    Please try the following steps, let me know if you're being prompted to repurchase these packs:

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hey there @95NJ_Disturbed 

    Please try the following steps, let me know if you're being prompted to repurchase these packs:

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims

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