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IceBlueCarriage's avatar
IceBlueCarriage
Rising Rookie
4 days ago

Update 2.20 did not restore gallery access on PS5

The latest update did not restore my gallery. Still no gallery at all

Connected to internet? Yes

Tried Link to EA in game options? Yes, over a dozen times 

Account linked on EA.com? Yes

Account in good standing? Yes

Tried full power down, wait, then reboot? Yes, many times over 

No gallery access since June 2025 update. Lengthy forum thread closed by EA as *solved* despite the fact that many Playstation players *never* got gallery access restored. Four months and counting 

Mods? Not possible on PS5

 

playstation

2 Replies

  • Pikachu51611's avatar
    Pikachu51611
    Seasoned Newcomer
    3 days ago

    Same issue with mines as well. I even deleted everything and downloaded the entire game again. I’ve also did a factory reset. Same result with the gallery. I get server error code. I’ve reached out to EA due to it saying on sims 4 “authorize EA privacy”, well when I went to the settings everything was connected and authorized. EA support looked into and said there has appear to be a bug with the authorization and to relay the message. The EA accounts are reading that the consoles are not authorized even if you do have the setting set and authorized. When they are going to fix it? Well they say don’t they know and to just check and see when it works again. But the issue has been noticed and reported today.  

    My game also keeps crashing can’t get 10mins of gameplay for real & can’t save game without crashing. 

     

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hey there IceBlueCarriage​ 

    What exactly are you seeing when you try to access the Gallery- is it showing blank or are you seeing an error message? 

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