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sofiavogt0729's avatar
sofiavogt0729
3 years ago
Solved

Vampire pack disappeared and not working

When I try to get into my save file with my vampire sim, the game tells me that “Not all game data could be loaded” because a pack had been “uninstalled or is no longer available”. However, when I lo...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hi there @sofiavogt0729 

    Please restore your licenses with these steps, then try downloading Vampires following the steps here:

    1. Quit the game if you have it running.
    2. Go to your Library
    3. Choose Purchased
    4. Select The Sims 4
    5. Scroll down to PlayStation Store and open My Add ons
    6. Find your DLC in the list and start the download
    7. When the download finishes, let your new content install and restart The Sims

    If you still have issues once you've tried this, be sure to let me know! 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hi there @sofiavogt0729 

Please restore your licenses with these steps, then try downloading Vampires following the steps here:

  1. Quit the game if you have it running.
  2. Go to your Library
  3. Choose Purchased
  4. Select The Sims 4
  5. Scroll down to PlayStation Store and open My Add ons
  6. Find your DLC in the list and start the download
  7. When the download finishes, let your new content install and restart The Sims

If you still have issues once you've tried this, be sure to let me know! 

  • sofiavogt0729's avatar
    sofiavogt0729
    3 years ago

    It worked, thank you so much!

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