Vets not working

I’ve been having some trouble today with the vet lots. I’ve never had problems before, I don’t have any mods installed because I’m a console gamer and today my family dog got sick so my sim went to take him to the vets. First off there was no “take to vet” option so I had to manually travel to the lot, after doing so I clicked on wait for vet and nothing happened. I waited for about 10 real life minutes… I tried playing as the household that owns the vet and putting them on the lot then switching back to my original family, I’ve tried creating a new vet with new owners and that doesn’t work either, they both have vets employed too so I’m not sure what the issue must be? I’m not sure if it’s related to my sims family currently being on vacation? I just don’t want my family pet to die or anything :( pls help!