Forum Discussion

2 years ago

Why can’t I access the gallery on my Xbox when I am connected to the internet?

I’ve tried what feels like everything. I restarted my Xbox, restarted the Sims 4, deleted/reinstalled the game, unlinked/linked my EA account, cleared my alternate MAC address, changed the DNS, and r...

playstation

xbox

TheeDollJade

2 years ago

@EA_Solaire I just checked and it shows that my gamertag is connected.

simsplayer818

Hero

2 years ago

@TheeDollJade here's a photo of the option I mentioned. It would need to be ticked. Mine sometimes isn't after an update and needs ticking again.

Hope this helps.

TheeDollJade
2 years ago
@simsplayer818 It shows that my EA account is linked and then it will restart my game but nothing will be different. It just restarts then shows the same thing.
- simsplayer818
  Hero
  2 years ago
  @TheeDollJade That's really strange I don't see the Online Social Features check box on your menu. It should be side by side with the Trail Animations check box.
  I wonder if it's your Xbox privacy settings.
  Off the top of my head I can't remember the setting on your Xbox that you need so I've googled it and I think it's this one:
  
  Go to Profile & system > Settings > General > Online safety & family. Select Privacy & online safety > Xbox privacy > View details & customize > Game content. Choose the filter that you want under You can see and upload community creations.
  
  Maybe take a look at that console setting and see what it's telling you. Since your EA account is linked it doesn't seem that's the issue.
  - TheeDollJade
    2 years ago
    I already had custom settings but I made some alterations and it’s still not working. It’ll say that my EA account is linked and that I need to restart the game then I’ll get a pop up saying “Connection Failed” even though I’m connected to the internet and the whole game just restarts.