Why does the game keep freezing on PS4

@EA_Mai mine is crashing to the point it is unplayable now 😔 I couldn’t play for more than a few seconds last night and I tried clearing the cache tonight and it worked for the grand total of a minute before crashing 😏 this is the only game it’s happening on. I have noticed a few other weird things too not sure if they’re related... since my kid aged up to become a teen (and a vampire) she’ll randomly disappear through the floor with a splash like she’s jumping in a swimming pool and re-emerge wearing her workout clothes, and if she’s doing any action when the go to school action appears then the whole house will freeze sometimes it’ll sort itself out other times it won’t (this has been an issue since she was a child starting about a week ago) and for some reason none of them would drink their plasma bags and eat the plasma salad unless I stayed on their Sim until they finished, if I changed then all of a sudden I’d find them placed on the outside table even though the Sim hadn’t moved