Forum Discussion

Rising Newcomer

29 days ago

Solved

Work ready expansion pack disappeared

I have the Sims 4 on my Xbox and logged into it one day to receive a notification that I no longer have the expansion pack that I bought. I bought the work ready expansion pack a while back and it ju...

xbox

EA_mplsnow
29 days ago
Hey NaruHki,

Thanks for the context!

It sounds like you purchased Get to Work through Xbox and not EA. In this case, you'll want to contact Xbox and have them take a look with you, as we don't have access to those records. It might be worth digging through your Xbox order history to have more information handy for when you do contact support.

Let us know how it goes, thanks!

EA_mplsnow

Community Manager

29 days ago

Hey NaruHki,

Thanks for the context!

It sounds like you purchased Get to Work through Xbox and not EA. In this case, you'll want to contact Xbox and have them take a look with you, as we don't have access to those records. It might be worth digging through your Xbox order history to have more information handy for when you do contact support.

Let us know how it goes, thanks!