Forum Discussion

4 years ago

Wrong Persons ID/Profile in Gallery on shared PS4/5

Product: The Sims 4 Platform:Sony Playstation 4 Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? SP13:...

playstation

xbox

PeachyFreak

Rising Rookie

2 years ago

I was finally able to directly contact EA customer support (which honestly shouldn't be so convoluted and difficult to do!) and the issue was that my son previously used my EA account and so his playstation account and mine were both bound/linked to my EA account. Support removed his playstation account... BUT unlinking his possibly made him unable to access his own stuff from Sims. Not a big deal for us because he never played seriously anyway... But that is a risk.

PeachyFreak

Rising Rookie

2 years ago

@PeachyFreak @ashemiku

Maybe this will help 👇🏻
Please go through the below link to link/unlink your platform account on your end in the future: https://help.ea.com/help/account/link-your-console-accounts/#how-to